Service Delivery Manager

SUPER FLEX

Dec 16th, 2022
€ 54.030 - 116.347 / Year

Qualifications
We are deep SAP specialists and our customers expect us to be able to have a sensible conversation about SAP. As a Service Delivery Manager, you are the key interface between the Customer and Lemongrass.

For that to be a trusted and value-added relationship, you need to be able to have meaningful conversations with SAP Functional, Technical and Management capabilities within the customer and Lemongrass.

In addition to being fluent in ‘SAP Speak’, a good understanding of ITIL processes and terminologies is important, as is a level of affinity with Infrastructure Management, Data Lifecycle Management, and Solution Manager.

  • You are innovative– You are happy to challenge established patterns in the industry if they do not make sense to customers; you are able to put yourself in the shoes of your customers and observe what we do from their perspective; you keep abreast of developments and know when to introduce them to your customers;
  • Command authority naturally– You don’t need borrowed power to enlist the help of others – you just know how to do it – you are optimistic and are viewed in a favorable light and are valued by the organizations you work for;
  • Possess quick sifting abilities, knowing what to note and what to ignore– The latter is more important since there’s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data;
  • Set, observe, and re-evaluate priorities frequently– You focus and prioritize by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input;
  • Ask good questions and listen to stakeholders– Great project managers don’t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders;
  • Do not use information as a weapon or a means of control– You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they’ll do with it.
  • Possess domain expertise in (agile) project and service management– You will end up not just having generic management skills; you will also have a deep familiarity with the multiple fields that Lemongrass operates in, the tools we operate, and the approaches we deploy that gives you a natural authority and solid strategic insight;
  • Exercise independent and fair consensus-building skills when conflict arises– But you embrace only as much conflict as is absolutely necessary, neither avoiding nor seeking grounds for control of a particular project segment;
  • Cultivate and rely on extensive informal networks inside and outside Lemongrass to solve problems that arise– You identify any critical issues that threaten projects and handle them resolutely (vs. ignoring them);
  • Look forward to going to work– You believe that service delivery management is an exciting challenge that’s critical to our success: you view service delivery management as a career and not a job, and you treat it so by seeking areas for change, improvement, and additional training and education.
  • Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

Job Type: Full-time

Salary: 54,030.48€ – 116,346.83€ per year

Application Question(s):

  • Are you German citizen ?
  • What is your working visa status ?
  • What is your annual salary expectation in your currency ?

Experience:

  • Service Delivery Manager: 5 years (Preferred)
  • AWS: 5 years (Preferred)
  • SAP: 5 years (Preferred)
  • DevOps: 5 years (Preferred)

If you require alternative methods of application or screening, you must approach SUPER FLEX directly to request this, as we're not responsible for the employer's application process.

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