Customer Service Representative (f/m/d)


Dec 13th, 2022
Advances in human wellness depend on the power of precise science.

At SCIEX, our mission is to deliver solutions for the precision detection and quantification of molecules, empowering our customers to protect and advance the wellness and safety of all.

SCIEX has led the field of mass spectrometry for 50 years. From the moment we launched the first ever commercially successful triple quad in 1981, we have developed groundbreaking technologies and solutions that influence life-changing research and outcomes.

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Want to help customers and act as a trustful point of contact? Are you looking to use your knowledge and experience to help customers and Sciex to further develop a strong partnership?

The Customer Service Representative (f/m/d) Interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

This position is part of the EMEA Customer Service Team and will be located in Darmstadt/greater Frankfurt with a hybrid working arrangement.

In this role, you will have the opportunity to:
Consumables orders and quotations for EMEA
Handling replacement orders
Update customers on delivery
Collating information and documents for customer questionnaires

The essential requirements of the job include:
Completed education, or trainings in an economical area would be a plus
Strong experience in Microsoft Office (mandatory)
First experience working with Salesforce and Oracle would be a plus
Fluency in French and English is mandatory , Italian and/or German would be a big plus

It would be a plus if you also possess previous experience in:
a customer contact / order administration role, in a fast changing sales environment is an advantage.

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at
At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

If you require alternative methods of application or screening, you must approach SCIEX directly to request this, as we're not responsible for the employer's application process.

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