Zalando

Customer Care Specialist for our Dutch Market (all genders)

Zalando

Vom Pionier des E-Commerce zur innovativsten Mode-Plattform Europas: Das sind wir. Zalando wurde 2008 gegründet und ist Europas führende Online-Plattform für Mode, die Kunden, Marken und Partner verbindet. Wir bieten unseren über 49 Mio. aktiven Kunden in 25 Märkten Produkte von Kopf bis Fuß aus den Bereichen Bekleidung, Schuhe, Accessoires und seit Frühjahr 2018 auch Beauty-Produkte. Unser Sortiment umfasst derzeit mehr als 5.800 Marken – von weltbekannten und lokalen Labels bis hin zu unseren eigenen Produkten. Unsere Plattform für Mode ist ein One-Stop-Shop für Inspiration, Innovation und Interaktion.

Als Europas modisches Tech-Unternehmen suchen wir laufend nach neuen digitalen Lösungen für jeden Teil des Einkaufserlebnisses – für unsere Kund*innen, Partner*innen und alle anderen Akteure, die Zalando mit uns gestalten wollen. Unsere Vision ist, der Starting Point for Fashion – die erste Anlaufstelle für Mode – und eine nachhaltige Plattform mit einer netto-positiven Auswirkung auf Mensch und Erde zu sein.

We have grown from a pioneer in e-commerce to become the most innovative fashion platform in Europe. Zalando, founded in Berlin in 2008, is a leading European online platform for fashion and lifestyle. We bring head-to-toe fashion to almost 49 million active customers in 25 markets, offering clothing, footwear, accessories, and beauty since 2018. Our assortment has more than 5.800 international brands ranging from world famous names to local labels. Our platform is a one-stop fashion destination for inspiration, innovation, and interaction.

As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story. Our vision is to be the Starting Point for Fashion and a sustainable platform with a net-positive impact for people and the planet.
Valeska-Gert-Straße 5, 10243 Berlin
https://jobs.zalando.com/

THE ROLE & THE TEAM

As Customer Service Specialist (all genders) for our Dutch Market you are responsible for our Dutch speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion – one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER – our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups


WHY YOU SHOULD BE INTERESTED…

  • Deliver calm and smart decisions in high-pressured situations while paying attention to detail
  • Define and solve our Dutch customers queries in a timely manner
  • Develop great customer relations by exceeding expectations as the face of Zalando and ensure the best possible customer service
  • Think fast and work proactively to master our dynamic and fast-paced environment

WE’D LOVE TO MEET YOU IF…

  • Regardless of your background, you are customer focused and passionate about excellent customer service, ideally you have worked in a customer care specialist role before or you have gained first experience with customers
  • You are Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer
  • You can empathize with the needs of the client and you’re able to find creative, suitable solutions for our customers
  • You possess excellent knowledge of Dutch, in written and spoken form and furthermore you have strong communication skills in English

ZALANDO BENEFITS

Career Development

  • Learn and develop through our extensive Zalando training platform
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per year

Flexibility

  • Fixed working hours between Mo-Fr 8 am – 9 pm, shift changes on a weekly basis
  • Relocation assistance available – subject to prior agreement
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per year

Financial

  • Access to the employee shares program
  • 40% shopping discount on fashion & beauty products shipped and sold by Zalando, and 30% discount on Zalando Lounge

Family

  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year

ABOUT ZALANDO

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to almost 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More – our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form – we do not accept applications via email.

If you require alternative methods of application or screening, you must approach Zalando directly to request this, as we're not responsible for the employer's application process.

RedHired TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.

By applying to a job using RedHired you are agreeing to comply with and be subject to the RedHired Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

RedHired

All job types
Contract
Full-time
Part-time
Permanent
Temporary
Other

All locations
Baden-Württemberg
Bayern
Berlin
Brandenburg
Bremen
Hamburg
Hessen
Mecklenburg-Vorpommern
Niedersachsen
Nordrhein-Westfalen
Rheinland-Pfalz
Saarland
Sachsen
Sachsen-Anhalt
Schleswig-Holstein
Thüringen