Collections Specialist (m/f/d) - Estonian and Russian Speaker

Multitude

Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.

As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies and goals both inside and outside of Multitude because we understand that happy people make happy employees!

Pactum Collections, part of the Multitude-Group, located in Berlin, is looking for a highly organized individual with a can-do attitude. Our Berlin office is a place of work for the centralized collection team and is a very dynamic and international environment with talented and experienced professionals.

We´re looking for a Estonian and Russianspeaking Collections Specialist (m/f/d)to join us in Berlin(Work from home and office).


Responsibilities:

  • Phone calls and e-mails to customers that are past due
  • Negotiating and motivating customers to repay their debts
  • Interview reasons for delays in payments
  • Constant monitoring of payment agreements
  • Finding and updating data to debtors (skip tracing)
  • Registering in computer programs Collections activities
  • Other tasks assigned by the line manager

Requirements:

  • Work experience in collections or customer service is beneficial
  • Fluent in spoken and written Estonian and Russian
  • English is beneficial
  • Strong interpersonal and communication skills as required to effectively communicate to a diverse audience
  • Problem-solving, conflict resolution and negotiation skills
  • Confident, driven and results-oriented

We offer:

  • Internal Training (access to online learning with thousands of courses)
  • Working in a hybrid flexible model
  • Hybrid way of work
  • Urban sport card
  • Increased vacation days (starting with 24 days annual leave and one extra day per year of employment, up to 30 days per annum )
  • Mental well-being support
  • Capital-formation saving plan (Vermögenswirksame Leistungen)
  • A commuting allowance
  • Digital meal voucher
  • Share purchase matching program
  • Your assigned business laptop will be available for your free personal use, after the 5th year as part of the equipment renewal policy

If you require alternative methods of application or screening, you must approach Multitude directly to request this, as we're not responsible for the employer's application process.

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